This Privacy Policy explains how Yoosay.vn ("Yoosay", "we", "our", or "us") collects, uses, processes, and discloses your personal data through the use of Yoosay’s mobile applications and websites (respectively, “Apps” and “Websites”), as well as products, features, and other services operated by Yoosay (collectively, “Services”), in accordance with Vietnam’s Personal Data Protection Decree (Decree No. 13/2023/ND-CP).
This Policy applies to our consumers, agents, vendors, suppliers, partners (such as delivery and merchant partners), contractors, and service providers (collectively, "you", "your", or "yours").
Yoosay is operated by Yoosay Viet Nam Joint Stock Company, headquartered in Ho Chi Minh City, Vietnam. We act as the data controller under Vietnamese law, determining the purposes and means of processing your personal data.
If you have any questions about this privacy policy or your personal data, please contact us at:
- Email: contact@yoosay.vn
- Phone: +84-588-494-056
We process personal data directly provided by you, collected from your interactions with our platform, or received from third parties. Categories include:
- Account data (name, phone, email, settings)
- Order data (items ordered, timestamps, preferences)
- Device data (IP, browser type, cookies, analytics)
- Payment data (method, history, receipts)
- Support data (communications, feedback)
We use your personal data to:
- Create and manage your account
- Process orders and payments
- Customize content and recommendations
- Provide support and improve services
- Comply with legal obligations
You can access and update your profile anytime. Data such as your name, contact information, order history, and preferences are stored to personalize your experience and manage your interactions with Yoosay services.
If you opt in, we may send you marketing messages and personalized offers via email, app notifications, or SMS. You can opt out anytime, and we will maintain a record of your preferences.
Yoopoint is our loyalty program where users can earn and redeem points across participating restaurants. We track relevant data like purchases, rewards, and redemptions to operate this program. Participation is voluntary and subject to your consent.
We may share your data with trusted third parties, such as:
- Cloud hosting providers
- Analytics and marketing tools
- Payment processors
- Legal and regulatory authorities (when required)
These parties are contractually bound to protect your data in accordance with Vietnamese law.
If your data is transferred outside of Vietnam, we will ensure adequate safeguards are in place in line with PDPD requirements. This may include contractual clauses or data protection impact assessments.
We retain your data only for as long as necessary to fulfill the purposes outlined. Legal and operational requirements may extend this period. After retention, data is deleted or anonymized.
Under PDPD, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to certain data uses
- Request data portability
To exercise your rights, contact us at contact@yoosay.vn.
We implement appropriate security measures including encryption, access controls, and secure hosting to protect your data from unauthorized access or disclosure.
We use cookies and similar technologies to improve our platform, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings.
We may use automated tools, including AI, to recommend services or improve operations. These do not have legal or significant effects on you without human review. You can request human intervention by contacting us.
When you post reviews, ratings, or other content on the Yoosay platform, we may display it publicly along with your name. By submitting this content, you consent to our processing and display of this information to ensure transparency and authenticity on the platform.
We may share necessary information with restaurants, marketing partners, or technology providers to deliver our services to you. Such sharing is conducted only when necessary and always in compliance with strict confidentiality and security obligations.
We may update this policy from time to time to reflect changes in law or our practices. Significant changes will be posted on our website with the updated effective date.